I’m locked out of my account. How do I reset my password?

For KeyMoney:

If you are looking at this, you may already know that, for your security, eMoney passwords have an automatic lock out if three incorrect login attempts are made. The good news is, if you just had a typo or remembered your password you will have the chance to login again once the system unlocks itself in 15 minutes! Otherwise, please click “Forgot your password” and follow the prompts to reset your password.

For Royal Alliance:

For your security, Royal Alliance passwords also have an automatic lock out if three incorrect login attempts are made. The bad news is, once you are locked out you are locked out for good. At this time there is no way of changing your Royal Alliance password without our assistance. We aren’t sure if this will ever change, but we believe that this is yet another security feature where we will be able to further verify your identity before changing such an important password!

To reset this password, please call or E-Mail Kevin Matthews at 610-429-9050 or Kevin@staging.keyfinancialinc.com. Once we have verified your identity, we will contact Royal Alliance and they will reset your password from their secure system and we will call you back with it ASAP.